Collision is committed to making our events accessible and welcoming for everyone. This page will be updated with additional accessibility information as it becomes available. Please check back often.

How do I request accessibility adjustments?
Please fill out this form to make a request. Requests should be made as soon as you have secured your ticket to Collision. Alternatively, you can contact the Collision team at info@collisionconf.com.

Please note: We may be unable to grant some requests if they are made after May 17, 2024.

I am a speaker or other invited guest of Collision. How do I request accessibility accommodations?
Please reach out directly to the Collision staff member who is assisting you.

What is the deadline for accessibility requests?
We may be unable to grant some requests if they are made after May 17, 2024.

We will do our best to honour requests made after this deadline, however services cannot be guaranteed after that date.

Can my support companion accompany me to Collision?
Attendees who require personal assistance during Collision can request a Companion Pass. To request this, please contact the Collision team using the accessibility requirements form or via email at info@collisionconf.com.

What services are not provided by Collision?
Collision does not provide:

• devices that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses or hearing aids.
• services of a personal nature, such as assistance in eating, toileting or dressing; the pushing of wheelchairs; or the carrying of personal material.
• connections to soundboards.
• headphones, assistive technology devices, extension leads, chargers or adapters.
• guides and sign language interpreters for Collision After Hours or any third-party events.

Where is the accessibility desk located?
The accessibility desk location and opening times will be published closer to the event.

Are service animals permitted at Collision?
Collision permits service animals trained specifically to assist a person with disabilities. Under the Accessibility for Ontarians with Disabilities Act, 2005: “An animal is a service animal for a person with a disability if, (a) the animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or (b) the person provides documentation from a regulated health professional.”

Animals whose sole function is to provide comfort or emotional support are not permitted at Collision.

A dedicated relief area for service animals will be available onsite. The location will be shown on the venue map when it is published.

I am visually impaired. How can Collision assist me with navigating printed materials?
Please feel free to ask a volunteer or member of staff to assist you with reading printed materials.

You might like to bring a support companion with you to assist you during Collision. To request a Companion Pass, please contact the Collision team using the accessibility requirements form or via email at info@collisionconf.com.

Is session transcription available?
Transcription services are not available at Collision.

Is there an audio description service available?
Audio description services are not available at Collision.

Does Collision provide sign language interpreters?
Collision can provide attendees with an ASL interpreter where a request has been made in advance. Requests should be made via the accessibility requirements form as soon as you have secured your ticket to Collision.

Please note: We may be unable to grant this request after May 17, 2024.

Is there a closed captioning service available?
Closed captions are available for content on Centre Stage only. Captions for this stage can be viewed on the Collision mobile app.

Is strobe lighting in use during Collision?
Strobe lighting will not be in use at Collision.

Is there designated accessible seating?
Designated accessible seating is available at all Collision stages, with the exception of the Q&A stage. All designated accessible seating is based on capacity and provided on a first come first served basis.

To request accessible seating, please contact the Collision team using the or via email at info@collisionconf.com.

Unclaimed accessible seating may be opened to the general audience. Please ask a member of staff for assistance.

What mobility devices are allowed at Collision?
Wheelchairs, three- or four-wheel electric scooters, walkers, canes and crutches are allowed and are reasonably accommodated. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.

If you would like to make a request of this nature, please contact the Collision team using the accessibility requirements form or via email at info@collisionconf.com.

Does Collision offer mobility device rental?
No mobility equipment rental of any kind is offered by Collision, and Collision does not provide push services for attendees. However, attendees who require the assistance of a personal attendant during Collision can request a Companion Pass.

To request this, please contact the Collision team using the accessibility requirements form or via email at info@collisionconf.com.

Where can I charge my medical or mobility device during the event?
Charging points are available throughout the venue.

Please note: The voltage requirements in Canada may be different from what you normally use for your device. Collision does not provide extension leads or adapters.

If I need to get dropped off or picked up, is there a safe place for this close to the venue?
Yes, attendees can be picked up or dropped off at the designated vehicle drop-off area. The location will be shown on the venue map when it is published.

Are there accessible washrooms at Collision?
Yes, accessible washrooms are available across the venue. The locations will be shown on the venue map when it is published.

Are there all-gender washrooms at Collision?
Yes, there are all-gender washrooms at Collision. The locations will be shown on the venue map when it is published.

I have a severe food allergy and/or dietary restriction. Does Collision cater for attendees with dietary restrictions?
We have tried to ensure that there are suitable food options available to all attendees, and have worked with the venue to accommodate many dietary requirements. However, as with any large catering space, there is a risk of cross-contamination.

If you have a severe food allergy and/or dietary restriction, you are welcome to bring your own food to Collision.

Is Collision a fragrance-free environment?
Collision is not a fragrance-free environment, however we ask all attendees to consider not using perfume, cologne, aftershave or other fragrances for the duration of the conference.

The chemicals used in scented products can make people sick, especially those with fragrance sensitivities, asthma and/or allergies, and those who suffer from multiple chemical sensitivity.

Is there a sensory or quiet room at Collision?
A prayer and sensory-friendly space is available for attendees. The location will be shown on the venue map when it is published.

Is there a prayer room at Collision?
A prayer and sensory-friendly space is available for attendees. The location will be shown on the venue map when it is published.